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5 things you should have learned from Covid-19
Companies with strong managers and a lot of discipline fare better in a down economy. They also fare better in a crisis. Heck, they just fare better no matter what! But Covid-19 should inspire us all to get our internal stuff in order. Below are a few things all companies should take away from this experience:
You really don't need to see your employee's faces every day, however lovely they might be.
You do need some redundancy for people in key roles. Create a growth opportunity for someone more junior and have them shadow a linch-pin or take on some of their responsibilities-win-win!
Now's a really good time to get internal processes and systems organized - Ensure you have good knowledge management procedures and tools, discipline around file names and version control, etc.
It's also a good time to strengthen your internal communications protocols. What do people need to know to do their jobs? The is answer is not "Everything" - over communicating or involving everyone in every meeting could be as bad for productivity and morale as under communicating. Be strategic.
Clear lines of responsibility, clear decision authorities, and well-defined work programs enable people to continue being productive despite interruptions, absences, etc.
Etiquette training for large online or on phone meetings might be a good idea (at least for companies where more the 40% of staff have dogs).